Gilat Moldova is looking for a Helpdesk Team Leader to join and establish a new HD team, providing global HD services to a variety of Gilat sites around the world. HD services are provided over the phone, on a 24/7 basis, including remote access.

• Manage Gilat Global IT Helpdesk team
 

As the Helpdesk Team leader, you'll be responsible, among other things of the following:

  • Ensure customer service is provided in a timely and accurate manner
  • Recruit, train and support help desk representatives
  • Set specific customer service standards
  • On going improvement of customer support by actively responding to queries and handling complaints
  • Monitor, evaluate and improve the team's performance
  • Establish best practices throughout the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly and monthly reports on help desk team’s productivity


Requirements

  • Proven work experience as a technical call center team leader
  • Experienced in creating, measuring and improving call center KPIs
  • Experience with IT Helpdesk management – an advantage
  • Customer-service oriented with a problem-solving attitude
  • Excellent English written and verbal communications skills
  • BSc degree in Computer Science, Information Technology or relevant field – an advantage


Main Platforms

  • Microsoft Windows Office, SharePoint, OneDrive, Visio, Project
  • Windows operating systems (Windows 7, Windows 10)
  • TCP, Networking, Remote Access, VPNs
  • SAP (Client side)

Interested person please send your CV at iuriec@gilat.com and include position name in the title of mail